Frequently Asked Questions

American Key Supply is a wholesale distributor serving locksmiths and security professionals. We do not sell directly to the general public. New customers must complete our verification process before purchasing.

Select Create Account on our website, enter your business information, and follow the verification instructions. Once your eligibility is approved, you can begin shopping.

We offer three verification options: NASTF VSP verification, a key code conversion challenge, or submission of qualifying business or professional documentation. Approval is subject to successful verification.

Not necessarily. Licensing requirements vary by location, and not all security professionals are required to hold a locksmith license. We offer alternative methods for verifying professional eligibility.

No. American Key Supply does not require a minimum order amount or minimum quantity.

Yes. Our customer service team can assist with placing orders and answering product questions.

Contact customer service as soon as possible. We process orders quickly, and changes or cancellations may not be possible once an order has entered fulfillment.

Contact our team with the product details. We may be able to source the item or consider adding it to our catalog.

Shipping costs depend on your order’s size, weight, destination, and selected delivery method. Available options and rates are displayed during checkout.

Contact our customer service team as soon as possible. We’ll help investigate the issue and determine the appropriate next steps. For damaged shipments, retain all packaging and products until the issue is resolved.

Please review our Shipping, Returns & Payments page for current return eligibility, timeframes, and requirements. Certain products may have additional restrictions.

Contact customer service to discuss available return or exchange options. We recommend confirming vehicle applications, FCC IDs, part numbers, and other compatibility information before purchasing.

Contact our team for assistance. We’ll help troubleshoot the issue and determine the appropriate next steps under the applicable return or warranty policy. Programming failures are not always caused by defective products.

BlueRocket aftermarket remotes are backed by a two-year warranty, subject to applicable warranty terms and exclusions.

Our OEM refurbished remotes are backed by a two-year warranty, subject to applicable warranty terms and exclusions.

Our BlueRocket remote quality-control program includes electronic signal testing, frequency verification, and physical inspection. We also track product performance and work with manufacturers to address quality issues.

OEM remotes are produced for or supplied through original vehicle manufacturer channels. Aftermarket remotes are manufactured by third-party companies as replacement options. OEM refurbished remotes are genuine previously used OEM products that have been inspected, tested, and refurbished for resale.

Reliability varies by manufacturer and product. Quality aftermarket remotes can provide excellent performance and value. AKS selects suppliers, tests products, and monitors product performance to help provide dependable options.

Start with the vehicle’s year, make, and model. Depending on the application, you may also need the FCC ID, OEM part number, frequency, transponder type, or button configuration. Contact our team if you need help identifying the correct product.

An FCC ID identifies radio-frequency equipment authorized under applicable FCC requirements. It can help identify compatible automotive remotes, but an FCC ID alone does not guarantee compatibility.

Sometimes. Certain replacement remotes support applications that originally used different FCC IDs. Always verify the product’s listed compatibility before programming. Similar appearances or matching frequencies do not guarantee compatibility.

Programming issues can result from incorrect applications, unsupported programming equipment, outdated software, vehicle-related issues, incorrect procedures, or a malfunctioning remote. Verify compatibility and programming requirements before assuming the product is defective.

No. Programming capabilities vary by equipment manufacturer, software version, vehicle, and application. Confirm your tool supports the intended procedure before beginning a job.

Yes. In addition to automotive keys and remotes, we offer residential and commercial locks, key blanks, door hardware, key-cutting machines, locksmith tools, interchangeable cores, and related supplies.

Yes. Our interchangeable core division offers SFIC and LFIC services, including pinning, key cutting, engraving, master key system support, and key system management. Visit ICCORES.COM for more information.

Net payment terms may be available to qualifying customers following review and approval of a credit application.

Yes. Website prices are displayed in US dollars unless otherwise indicated.

Visit our Contact Us page for current contact information and assistance with ordering, shipping, returns, and account questions.

Yes. American Key Supply offers free technical support for product identification, programming questions, troubleshooting, and other technical issues related to the products we sell. Call (702) 846-1245 to reach our technical support team.

Yes. Providing the vehicle’s year, make, model, FCC ID, and any available part numbers can help our team identify suitable products.

Yes. Our team can help you compare key-cutting machines, programming tools, and other professional equipment based on your business needs and the types of jobs you perform.

Yes. Through AKS Academy, we provide educational opportunities to help locksmiths expand their skills, learn new techniques, and stay current with industry developments.