Shipping, Returns & Payments
Your order will almost always ship within one business day from the moment you submitted it. If you submitted your order by 3pm PST, it will almost always ship to you on the same day.
Shipment tracking information will be emailed to you as soon as a shipping label is created. Packages are first scanned by shipping companies when they perform their daily pick-ups from our Distribution Center around 3:30-4:00pm PST. Tracking information will start appearing once your package has been scanned.
We reserve the right to ship via whichever shipping method/shipping company makes the most sense, but we try to accomodate whichever shipping company you request.
- Most shipments within Nevada and Southern California ship via UPS Ground or Fedex Ground and will arrive overnight.
- Most shipments to the rest of the west coast ship via a regional shipper named OnTrac. Most shipments within California and Arizona will arrive overnight. Shipments to the rest of the West coast normally arrive in 2 days via this shipping method.
- Most shipments to the rest of the country ship via USPS Priority Mail and will arrive in 2 days. We have noticed that shipments north of New York may take 3 days.
Please be aware that weather can delay your packages,even when you are not experiencing weather problems in your specific geographical location. Also, please plan ahead for delays during various holidays.
When shipping via methods with guaranteed shipping times such as via UPS Next Day Air or Fedex Priority Overnight, these shipping methods can also be affected by weather. If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive a refund. If shipping companies do not refund our shipping fees, we will not be able to refund those fees to you.
Your tracking number(s) were emailed to you. This is an automated process. If you did not get them, be assured that they were indeed sent. Please check your spam folder for any emails from americankeysupply.com. Add our domain to your safe list so our emails do not get filtered out as spam by your email client/service. Check your tracking number(s) with the appropriate shipping company. The links below have been provided for your convenience.
- USPS: https://tools.usps.com/go/TrackConfirmAction!input.action
- DHL: http://www.dhl.com/en/express/tracking.html
- Fedex: https://www.fedex.com/apps/fedextrack
- OnTrac: http://www.ontrac.com/tracking.asp
- UPS: http://www.ups.com/tracking/tracking.html
As a general rule, we require all packages with a value over $300.00 to be sent Signature Required. If you absolutely need your package to be left at your location without requiring a signature, please complete the Authorization to Waive Delivery Signature form. All packages with a value over $1000.00 will need to be shipped Signature Required every time with no exceptions.
If you are not able to be present at the time of delivery, please write a note with a message similar to the following for your delivery driver:
"[shipping company] Delivery Driver:
Regarding my package with tracking #[tracking number(s)], please leave the package at [safe location].
Note that many shipping companies are starting to provide advanced services to address some of these issues. They will send you delivery alerts via SMS text message, allow you to sign for packages online, reroute packages to another address, request vacation holds, or scheduled your home deliveries.
Risk of Loss
All items purchased from American Key Supply or ICCores.com are made pursuant to a standard shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If a package seems to have been lost during shipping, please contact the shipping company yourself and try to have the package located. In most cases, if you contact your shipping company directly and immediately, your package will be found. Relying on us to contact the shipping company only causes further delays.
Returns & Exchanges
Returns and exchanges can be made at our will-call or by mail. Please call first us if you wish to return or cancel an order placed online.
Like many retailers, we guarantee our products; if an item hasn't met your expectations, you can send it back. Unlike most retailers, we also guarantee the product selection advice offered through our Web site, advertisements, and staff; if an item you've purchased based on this advice turns out to be unsuitable, you can send it back. In either case, simply return the item for exchange, refund, repair, or credit.
Items may be subject to a 15% restocking fee.
When exchanging items, you'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.
If you have any questions about our guarantee, please Email Us or call us at 1-800-692-1898.
Returning by Mail
Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package. Make sure you include information about who you are, your order number, and details of the return/exchange in the package. Please note: we cannot accept CODs.
If you are requesting an exchange, please remember to include sufficient payment for the return postage.
Refunds will be processed within 3 business days. In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 2-3 business days for it to display on your credit card statement.
The return of a check (electronic or paper) issued to American Key Supply will result in a $30.00 returned check fee being placed on the customer account, no matter the reason. Each account will be allowed two returned checks after which payment by check will no longer be accepted. This includes returned electronic payments. The account holder will be notified via email and/or telephone on how to complete payment. A hold will be placed on the account affected until the full payment has been made.