Shipping & Returns


Your order will almost always ship within one business day from the moment you submitted it. If you submitted your order by 3pm PST, it will almost always ship to you on the same day.

Shipment tracking information will be emailed to you as soon as a shipping label is created. Packages are first scanned by shipping companies when they perform their daily pick-ups from our Distribution Center around 3:30-4:00pm PST. Tracking information will start appearing once your package has been scanned.

We reserve the right to ship via whichever shipping method/shipping company makes the most sense, but we try to accomodate whichever shipping company you request.

  • Most shipments within Nevada and Southern California ship via Fedex Ground and will arrive overnight.
  • Most shipments to the rest of the west coast ship via a regional shipper named OnTrac. Most shipments within California and Arizona will arrive overnight. Shipments to the rest of the West coast normally arrive in 2 days via this shipping method.
  • Most shipments to the rest of the country ship via USPS Priority Mail and will arrive in 2 days. We have noticed that shipments north of New York may take 3 days.

Please be aware that weather can delay your packages,even when you are not experiencing weather problems in your specific geographical location.

When shipping via methods with guaranteed shipping times such as via Fedex Priority Overnight, these shipping methods can also be affected by weather. If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive a refund. If shipping companies do not refund our shipping fees, we will not be able to refund those fees to you.

Your tracking number(s) were emailed to you. If you did not get them, please check your spam folder for any emails from Please add our domain to your safe list so our emails do not get filtered out as spam by your email client. Check your tracking number(s) with the appropriate shipping company. The links below have been provided for your assistance.

Returns & Exchanges

Returns and exchanges can be made at our will-call or by mail. Please call first us if you wish to return or cancel an order placed online.

Like many retailers, we guarantee our products; if an item hasn't met your expectations, you can send it back. Unlike most retailers, we also guarantee the product selection advice offered through our Web site, advertisements, and staff; if an item you've purchased based on this advice turns out to be unsuitable, you can send it back. In either case, simply return the item for exchange, refund, repair, or credit.

Items may be subject to a 15% restocking fee.

When exchanging items, you'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

If you have any questions about our guarantee, please Email Us or call us at 1-800-692-1898.

Returning by Mail

Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package. Make sure you include information about who you are, your order number, and details of the return/exchange in the package. Please note: we cannot accept CODs.

If you are requesting an exchange, please remember to include sufficient payment for the return postage.


Refunds will be processed within 3 business days.  In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 2-3 business days for it to display on your credit card statement.